How to Fix iTunes Cannot Connect to iPhone Error

My iPhone 6S Plus restarted itself last night and thus I intended to connect the device to iTunes and restore it. However, when I plug my phone into my laptop and load up iTunes, the message "ITunes could not connect to this iPhone, an unknown error occurred (0xE8000015)" popped up and I have no ideas what happened. Things just get worse and I give up the attempt to fix in despair right now. Can anyone help?

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Have you ever met the same problem that iTunes cannot connect to iPhone like the users described above? When iTunes doesn't recognize your iOS devices, you may be prompted with an "0xE" error. In this article, you will learn how to fix iTunes cannot connect to iPhone error or unknown error 0xe8000015.

Solutions to Fix iTunes Cannot Connect to iPhone Error

To fix iTunes error 0xe8000015 when connecting iPhone, iPad or iPod, you can follow the below suggestions.

Solution 1 Make sure you have the latest version of iTunes on your computer. If you don't, please update to the latest one.

Solution 2 Try to restart iOS devices as well as your computer. If you can see a "Trust this Computer" alert, please tap "Trust" on your phone. If it is possible, you can try to connect iPhone to iTunes on other computer.

Solution 3 Check if the USB port works or not and unplug other devices that is unrelated to this case. Then you can also try to switch to another Apple USB cable.

Solution 4 Use other tools that can absolutely replace iTunes. When meeting the unknown error 0xe8000015 and you cannot fix it even you have went through the above solutions. Why not just discard iTunes and try other tool that can do the same job with it?

Actually, the purposes that you would pick up iTunes can be summed up into two fragments: iPhone update/restore and iOS data management.

If you intend to update or restore iPhone, you are recommended to try iOS System Recovery program, which allows you to solve iOS system issues effectively by updating or restoring iOS. Want to see more details about how it works? Please head to this link:



If you intend to manage iOS(with iTunes before you read this article), you are advised to use TunesGo program and get rid of iTunes decisively. With TunesGo program, you are able to:

1. Transfer data from phone to phone
2. Add, delete, edit and de-duplicate file from iPhone
3. Install & uninstall iOS Apps in batch
4. Backup iPhone data to computer
5. Create GIF from photos/videos on iPhone
…

If you want to see more details about the features of TunesGo, please head to this page: What Can TunesGo Do for You?



Whether you can fix unknown iTunes error 0xe8000015 or not, you can now do what you want with the tools we recommended. If you have any question about this page, please leave us a message on the comment area below.