Get Expert Support on Galaxy via Samsung+

For improving the experience of Samsung users, Samsung comes out with a unique app, which is called Samsung+. Feeling as if your Samsung device is running at a slower and slower rate? Bemused by some tech problems with your Samsung phone? Here you need Samsung+. Scroll down to gain more knowledge of this app.

• Part 1. What is Samsung+?
• Part 2. How to Get Assistance via Samsung+
• Part 3. Something that Samsung+ Cannot Help you

Part 1: What is Samsung+?

Samsung+ is an app with features aimed at helping Samsung owners navigate their Galaxy phones and tablets to have problems resolved in a quick, personalized manner, which enables users to make the most of their Samsung devices. Samsung+ empowers users to quickly search for questions and get answers, to start the diagnostics for Samsung products keeping them running as new ones, to make a voice call or video call to tech experts as to address the tech issues that trouble users and so on.



Samsung+ is now available in the US only and exclusive to Samsung Galaxy owners on the following phones and tablets, please check it out whether you're allowed to use it.
Samsung Smartphones:
Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S6 (incl. Active), Samsung Galaxy S6 edge, Samsung Galaxy S6 edge+, Samsung Galaxy S5 (incl. Active & Sport), Samsung Galaxy S4 (incl. Active & Mini), Samsung Galaxy S III, Samsung Galaxy S II, Samsung Galaxy Note 5, Samsung Galaxy Note 4, Samsung Galaxy Note Edge, Samsung Galaxy Note 3, Samsung Galaxy Note II, Samsung Galaxy J7, Samsung Galaxy J3
Samsung Tablets:
Samsung Galaxy Tab A, Samsung Galaxy Tab S2, Samsung Galaxy Tab S, Samsung Galaxy Tab Pro, Samsung Galaxy Tab 4, Samsung Galaxy Tab 3, Samsung Galaxy Tab 2, Samsung Galaxy Note

Part 2: How to Get Assistance via Samsung+

With the Samsung+ app on your phone, it's easy to get the help from tech experts. Now, let's see how to get tech help by using Samsung+.
Above all, you certainly need to have Samsung+ on your Samsung device. You are allowed to directly download the app from Google Play. After the installation, run the app.
You will now notice a blue "+" icon at the right button of the screen, which is the Active Help button. Please tap on it. Then, there will be four icons listed above the Active Help button, of which there are "Scan", "Search", "Call" and "Video Chat" buttons.



According to the tech problems you're confronting, choose one out of four buttons and get assistance. Now, check out how exactly each function works.
Scan: if the problem doesn't cause you much trouble, you may try this. You are able to monitor your Samsung device with Scan button, which can optimize your battery life, device memory, data usage and more. With the tap of the Scan button, you can run the device diagnostics, making your device running just as fast as the day you got it.
Search: If you've got some questions, you can search through FAQ's or scroll through categories of your device's features to find a feasible solution.
Call: If you're in a hurry to solve the problem you're facing with, just tap the Call button. There will be tech experts ready to help you, who are on your demand 7 days a week.
Video Chat: What if you still fail to address the problems though you follow the exact guide, try making a video chat to Samsung tech experts as to have a live support anytime, anywhere.

Part 3: Something that Samsung+ Cannot Help you

With Samsung+, you can have problems addressed in no time. Such an app of consideration, right! However, since Samsung+ is a newly released feature, it is still far from perfect, thereby there having something that Samsung+ may not be helpful. Samsung+ can help you address problems related to software and even hardware, but it will be helpless if you want to back up or restore data on your Samsung devices. For that, Phone Transfer is on your demand.
It cannot be more easily to do a backup for Samsung data with the help Phone Transfer, even if you know nothing about technology. Check out how to do so below.

1.Download, install and perform the program.
2.Connect your Samsung handset to the PC/Mac.
3.Tap "Back Up Your Phone".
4.Select types of data and tap "Start Copy".



Job done! If you want to restore data from your backups, you can choose "Restore From Backups". Choose the previous backups and the data will be retrieved with ease.